Last updated: November 3, 2026
Thank you for shopping at https://ccbug.com, operated by Shijiazhuang Weizhu Technology Co., Ltd. This policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email once your order has been shipped.
2. Shipping Destinations
We currently ship to most countries worldwide. If your country is not available at checkout, please contact us at info@ccbug.com and we will let you know whether we can arrange delivery to your location.
3. Shipping Methods and Delivery Times
Estimated delivery times begin after the order has been shipped:
- Standard international shipping: 10–20 business days
- Expedited shipping (where available): 5–10 business days
Actual delivery times may vary depending on the destination country, customs clearance, and local carrier conditions.
4. Shipping Rates
Shipping rates are calculated at checkout based on the destination and the weight of your order. Any free-shipping promotions will be shown at checkout when applicable.
5. Order Tracking
Once your order ships, we will send a shipping confirmation email containing a tracking number (where available). Please allow 2–5 business days for tracking information to become active.
6. Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking your local customs policies before placing an order.
7. Delays and Lost Packages
We are not responsible for delays caused by carriers, customs processing, weather, or other events outside our control. If your package is significantly delayed or appears to be lost, please contact us at info@ccbug.com and we will work with the carrier to resolve the issue.
8. Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error after placing your order, contact us as soon as possible and we will try to update it before shipping.
9. Contact Us
If you have any questions about shipping, please contact us at info@ccbug.com.