Last updated: November 3, 2026
We want you to be satisfied with every purchase from https://ccbug.com, operated by Shijiazhuang Weizhu Technology Co., Ltd. This policy explains when and how items may be returned or refunded.
1. Return Window
You may return most items within 30 days of the delivery date for a refund or exchange. To be eligible, items must be unused, in the original packaging, and in the same condition in which you received them.
2. How to Request a Return
To start a return, contact us at info@ccbug.com with your order number, the item(s) you wish to return, and the reason for the return. We will reply with return instructions and the return address. Please do not send items back without contacting us first.
3. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including opened personal care products, gift cards, and items marked as final sale.
4. Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or is not the item you ordered, please contact us within 7 days of delivery with photos of the item and its packaging. We will arrange a replacement or a full refund, including shipping costs, at no charge to you.
6. Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
7. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability.
8. Late or Missing Refunds
If you have not received your refund after the expected processing time, first check your bank account again, then contact your payment provider, as processing times may vary. If you still cannot locate the refund, contact us at info@ccbug.com.
9. Contact Us
For any questions about returns or refunds, please contact us at info@ccbug.com.